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Your one-stop guide to the South West Cricket season

Emily walpole

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The wait is over. The South West Cricket Association is ready to return for another season and the division one crown is up for grabs once again. It will be a beginning of a new era for the association with the region emerging from the coronavirus pandemic with new restrictions in place to protect the health and safety of all players. Expect to see some revolutionary live-streaming via the association’s social media channels too. Regardless of their existence, restrictions won’t impact what will be happening on the field. Listen to this week’s The Main Break podcast with Paralympian Nic Kaiser: Reigning premiers Pomberneit are aiming for a hat-trick of division one premiership flags. Powerhouse Mortlake is aiming to return to the top once again after a shock semi-final loss to Camperdown this past season. The Lakers, led by stalwart Simon Richardson, and the rest of the competition will be eager to knock the Bulls and Cats off the top two spots in the race for the premiership. The Standard’s sport journalists Sean Hardeman and Nick Ansell get the word from the nine clubs ahead of the season’s start on Saturday. 2019-20 finish: Fifth Ins: None Outs: None Leader’s say: “I think we will be around third or fourth and hopefully we can sneak up a bit higher. We have got the talent but we just need to string it together.” – Tim Fitzgerald Prediction: The Pelicans are a contender in the making ready to stamp their claim as one of the top sides in the competition after just missing out on the finals last season. Have retained most of their list and have a strong group of juniors coming through their ranks that could help them make the next step. They are never far from the finals race and season 2020-21 is shaping up as another big year for the Pelicans. 2019-20 finish: Second Ins: Josh Richardson Outs: Jye McLaughlin, Jordie Riches Leader’s say: “It’s going to be a different season because of COVID and international players can’t get in or out of Melbourne or the country it might showcase the local talent instead.” – Simon Richardson Prediction: Surprised the competition with a grand final appearance last season but again look set to be one of the top teams in the competition. 2019-20 finish: Sixth Ins: Matt Boyle, Jack Hutt, Matt Kemp Outs: Angus Uwland Leader’s say: “It’s a bit of a different one with what’s going on but we are excited to be able get out and do something. “We should improve on last year where we finished middle of the range and we have lost a couple but also picked up a couple so hopefully we improve on last year.” – Johno Benallack Prediction: A few handy players returning for the Knights might be just the reinforcements they need to push towards a finals spot. With an expected even competition this season Benallack’s side is well placed to make a significant push up the ladder towards the top four. 2019-20 finish: Ninth Ins: Adam Doak, Bayley Thompson, Simon Harkness, Chris Dendle, Travis Brown, Lewy Brown, Blake Mottram, Chris Vogels Out: Mohammed Aqeeb, Muhammad Tahir Leader’s say: “We’re definitely expecting and hoping for some improvement on last season. “We’re not expecting to win the flag or anything but we’re building and we want to make sure blokes are enjoying things. “We’ve got two teams again this year which is great.” – Joel Moriarty Our prediction: Expecting solid improvement from Heytesbury Rebels with the help of some quality players and more numbers. Some quality talent at the club and the addition of at least four quality players will immediately bolster its depth. One to watch. 2019-20 finish: Third Ins: Tom Millard Outs: Tyler Schafer Leader’s say: “We’re very excited for the upcoming season. “We’ve had a bit of an interrupted start with COVID and training and all that but we’ve managed to get two or three really good sessions in. Our numbers are looking good.” – Todd Robertson Prediction: South West Cricket’s traditional powerhouse who look set for another finals campaign. The club will be hungry to climb back to grand final calculations after missing out this past season. The loss of Schafer will hurt but the addition of leg-spinner Tom Millard will only benefit the Cats’ chances. Genuine flag contender. 2019-20 finish: Fourth Ins: Jimmy Moloney Outs: Rory Baker, Luke Justin Leader’s say: “I think the competition is going to be fairly even with a lack of imports being here. “Heytesbury and Terang have picked up some players so I feel it will be an even competition.” – Steve O’Connor Prediction: The side’s first finals appearance since 2016-17 last season will give them a heap of confidence they belong. Expecting they will be heavily involved in the finals race but with a tighter competition the top four will be a hotly contested battle. 2019-20 finish: Premiers Ins: None Outs: Clinton Place Leader’s say: “I think we will be there abouts again. “Clinton performed well in the two grand finals but in terms of season proper most of the work was evenly spread with bowling and we have some younger guys chip in. “Sam and Tom Darcy and Tom place will have some extra overs each as a result of him leaving. “Bowling was our strength but we are now back to pack a bit but I think we should manage.” – Grant Place Prediction: The two-time reigning champions are again well placed for a charge at a three-peat. The loss of Clinton is big but they have managed to hold onto their two Sri Lankan imports as a result of the pandemic. A well-rounded team that should feature towards the top of the table. 2019-20 finish: Eighth Ins: Aaron Harding, Luke Rano Outs: Nick Harding, Ellis Mort, Travis Brown Leader’s say: “As we are getting close there is a little bit more optimism but people have been busy with their lives prior to the season coming up but this week there has been a bit of optimism around and sense of ‘lets get into it’.” – Philip Vines Prediction: Another side who has managed to get some new faces into their squad. Would need players to find form early to make a good run for finals but in an unusual year anything could happen for the Tigers. 2019-20 finish: Seventh Ins: Brett Hunger, Hamish Bruckner. Outs: Josh Parsons Leader’s say: “I’d love us to be competitive in every match and want to use momentum through games and try and play to our absolute strengths and be as consistent as possible. “I think we will be pretty good and hope to give a few scares through the competition.” Prediction: Two massive inclusions for Munro’s side should have them well in the fight for finals. A good contender for a higher finish this season because of the reinforcements in Hunger and Bruckner. Have you signed up to The Standard’s daily newsletter and breaking news emails? You can register below and make sure you are up to date with everything that’s happening in the south-west.

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Covid-19 Live Updates: Eli Lilly Says Its Antibody Treatment Does Not Work on Hospitalized Virus Patients

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Eli Lilly will no longer administer its antibody treatment for Covid-19 to hospitalized patients.
Credit…Darron Cummings/Associated Press

The drug maker Eli Lilly said on Monday that its antibody treatment was ineffective on patients hospitalized with advanced Covid-19 and that a government-sponsored trial would not administer the drug to new participants.

The company said that other trials of the treatment, in people who are not as sick or who have been exposed to the virus, would continue, and that it remained optimistic that the treatment could work if given early in the course of the disease.

Earlier this month, Chris Christie, the former governor of New Jersey, said he had received the experimental treatment shortly after he was diagnosed with Covid-19. President Trump received a similar therapy, made by Regeneron, soon after he was infected. Both companies have applied to the Food and Drug Administration for emergency use of the treatment in outpatients.

Eli Lilly’s trial of hospitalized patients was being run by the National Institute of Allergy and Infectious Diseases, part of the National Institutes of Health, and was paused two weeks ago after an outside safety panel flagged a “potential safety concern.”

Government officials said at the time that an independent board of scientific experts had found that after five days of treatment, the group of patients who had received the antibodies showed a different “clinical status” than the group who had received a saline placebo — a difference that crossed a predetermined threshold for safety.

On Monday, Eli Lilly said the recommendation to discontinue use of the antibody treatment, called bamlanivimab, “was based on trial data suggesting that bamlanivimab is unlikely to help hospitalized Covid-19 patients recover from this advanced stage of their disease.” The company also said “differences in safety outcomes between the groups were not significant.”

Dr. Eric Topol, a clinical trial expert at the Scripps Research Institute who has been following the treatment’s development, said the news “tells us they stopped the trial due to futility, as suspected,” and that it “suggests that the timing of monoclonal antibody administration — early — will be important.”

Other trials of the antibody treatment have shown early promise in people who were newly infected with the virus, showing that it can lower viral levels in patients and reduce visits to the emergency room and hospital.

Credit…Paul Ratje/Agence France-Presse — Getty Images

The virus surge in the El Paso metropolitan area has gotten so bad so fast that local officials are taking drastic action, imposing a two-week stay-at-home order and a 10 p.m. to 5 a.m. curfew that took effect Sunday night.

The number of people hospitalized with coronavirus in this region along the Mexico border is soaring, and officials are scrambling to make space for them by setting up overflow beds in a convention center and under tents in parking lots and by flying patients out to medical centers outside the area.

As a third surge has taken hold in the country, the El Paso metro area now ranks 11th in the nation in coronavirus cases relative to its population, according to a New York Times database. The only cities that rank higher in this fall wave are in hard-hit Idaho, North Dakota and Wisconsin.

The swell of cases comes as case numbers in the United States has reached alarming records in recent days as outbreaks continue to grow across the country. While daily numbers of deaths are still lower than they were in the spring, at least 339 new coronavirus deaths and 59,691 new cases were reported in the United States on Oct. 25.

Over the past week, the U.S. has averaged nearly 70,000 new cases reported each day, an increase of 32 percent from the average two weeks earlier.

Texas has overtaken California as the state that has recorded the most cases, with over 900,000 since the pandemic began and a per capita case rate that ranks 17th in the nation. Its seven-day average of new cases is approaching 6,000, far below its July peak of over 10,000 but climbing sharply.

In El Paso, the number of people hospitalized with Covid-19 has more than tripled over the past three weeks, officials said. As of Monday morning, the total was 853, according to the University Medical Center of El Paso, where the coronavirus patient count has doubled in four days.

As of Sunday, one-third of all the patients in the region’s hospitals had Covid-19, according the county’s curfew order. The top elected executive in El Paso, County Judge Ricardo A. Samaniego, wrote in the order that hospital intensive-care units were completely full.

Violations to the order would be a misdemeanor punishable by a fine of up to $500.

Mr. Samaniego also “strongly encouraged” the suspension of all extracurricular activities in schools.

Gov. Greg Abbott of Texas announced on Sunday that the state would provide a 50-bed temporary hospital at a convention center in the area. He has also asked the federal government to make the military hospital at Fort Bliss available for civilian patients. And the state is sending three or four mobile hospital units, which will be set up in parking lots.

At least 44 new coronavirus deaths and 3,935 new cases were reported in Texas on Sunday. Over the past week, there have been an average of 5,864 new cases a day statewide, an increase of 37 percent from the daily average two weeks earlier, according to a New York Times database.

An earlier version of this item referred incorrectly to virus outbreaks at construction sites, landscaping companies, a fire station and an eye-care clinic. Those were reported in El Paso County, Colo., not El Paso County, Texas.

Members of the Wisconsin National Guard register people at a drive-in testing site as Covid-19 cases continue to rise in the state.
Credit…Gabriela Bhaskar for GFN

The United States and much of Europe barreled into the new week scrambling to confront surges in new cases that threaten to overwhelm hospitals, with just eight days until the American presidential election.

Stock and oil prices dropped Monday in response to a continued stalemate in the United States over additional virus aid and new restrictions to halt a third surge in cases.

The United States hit a record number of daily new cases on Friday, while the death toll surpassed 225,000. More than 41,000 people are hospitalized with the coronavirus in the United States, a 40 percent rise in the past month. And though daily death tolls have not risen so sharply, they are inching upward.

At least five members of Vice President Mike Pence’s staff have tested positive for the coronavirus, but that’s not keeping him from the campaign trail: Mr. Pence was scheduled to travel to Minnesota for a rally on Monday afternoon.

Mr. Pence and his wife, Karen, tested negative for the virus on Monday morning, his office said. His chief of staff, Marc Short, was among the aides who have tested positive for the virus in recent days.

A spokesman would not say whether the vice president was receiving some of the drugs Mr. Trump was given, including an experimental cocktail of antibodies by the pharmaceutical company Regeneron, as a preventive measure.

In an interview with Yahoo Finance, Dr. Anthony S. Fauci, the nation’s top infectious disease expert, pushed back on the idea that the increasing numbers of coronavirus cases are indicative of a “third wave” of infections, referring to the rise instead as a continuation of the original wave of infections from earlier this year.

“We never really cleared and got down to a very low baseline, which I would consider to be less than 10,000 per day,” Dr. Fauci said.

“We’ve never really had waves in the sense of up and then down to a good baseline,” he continued. “It’s been up and wavering up and down until now, we’re at the highest baseline we’ve ever been, which is really quite precarious.”

Stocks on Wall Street extended last week’s decline on Monday, following European shares lower as more restrictions, including curfews and business closures in Spain and Italy, were introduced to try to combat a second wave of the pandemic. The S&P 500 closed down about 1.86 percent. The Stoxx Europe 600 index closed down 1.8 percent.

Oil prices also fell, with rising cases expected to reduce demand. Futures for West Texas Intermediate, the U.S. crude benchmark, fell 2.6 percent to below $39 a barrel.

The news from Europe continued to be grim: Britain, which had the greatest surge of excess deaths during the pandemic’s first peak in Europe and still holds the most reported deaths in the region, has recorded 151,391 new cases in the past seven days, according to a Times database. And in Liege, Belgium, where about 25 percent of medical workers are sick with Covid-19 and unable to work, doctors who have tested positive for the coronavirus but are asymptomatic are being asked to stay on the job, the BBC reports.

France has added nearly a quarter of a million cases — 241,473 — in the past seven days. On Sunday alone, the country reported 52,010 new cases, and the head of the scientific council that advises the government on the pandemic said that the real number could be over 100,000 cases per day. Officials have warned repeatedly that intensive care beds were quickly filling with Covid-19 patients.

Among health care workers, nurses in particular have been at significant risk of contracting Covid-19, according to a new GFN of hospitalized patients by the Centers for Disease Control and Prevention.

The findings were released Monday as a surge of new hospitalizations sweeps the country, with several states hitting record levels of cases.

About 6 percent of adults hospitalized from March through May were health care workers, according to the researchers, with more than a third either nurses or nursing assistants. Twenty-seven percent of those hospitalized workers were admitted to the intensive care unit, and 4 percent died during their hospital stay.

The study looked at 6,760 hospitalizations across 13 states, including California, New York, Ohio and Tennessee.

Health care workers “can have severe Covid-19-associated illness, highlighting the need for continued infection prevention and control in health care settings as well community mitigation efforts to reduce transmission,” the researchers said.

From the beginning of the pandemic in the United States, front-line medical personnel have complained of shortages of personal protective equipment. Some of the shortages abated for a while, but supplies have become strained in certain areas of the country amid the new outbreaks.

“We need more testing,” said Michelle Mahon, the assistant director of nursing practice at National Nurses United, a union whose members have been vocal from the beginning of the pandemic about the dangers they faced without adequate supplies and protection.

Calling the findings no surprise, Ms. Mahon criticized federal officials for not having more robust guidelines in place. Her organization, which issued a report on workers’ deaths last month, says about 2,000 health care workers have died from the virus.

Gov. Brad Little of Idaho at a news briefing in Boise earlier in the month. 
Credit…Darin Oswald/Idaho Statesman, via Associated Press

Facing a sharp rise in infections that has strained hospitals across Idaho, Gov. Brad Little on Monday reimplemented some statewide restrictions to limit the spread of the virus.

In recent months, Mr. Little has deferred to local agencies to set restrictions. But he said Idaho had reached a tipping point that required statewide action for rules that would limit gatherings and enforce masks at long-term care facilities. The governor continued to resist a statewide mask mandate, saying he wanted mask-wearing rules to be determined by local officials, and he called for people to take personal responsibility.

“I ask each of you to recommit yourselves to fighting this ugly disease — to protecting your loved ones and neighbors,” Mr. Little said.

Idaho has averaged almost 900 new coronavirus cases per day over the past week, more than triple the numbers seen in early September. Hospitals have seen case numbers surge and have been warning that the continued trajectory could leave them in a dire situation.

Dr. Andrew Wilper, the chief of staff at the Boise VA Medical Center, said the state is seeing unchecked spread of the virus, including an outbreak at the Idaho State Veterans Home. He said the outbreak was threatening the medical center’s ability to maintain hospital operations.

Since the early days of the pandemic, Idaho has faced backlash from residents who view coronavirus restrictions as an infringement on personal rights. Dr. Wilper pleaded with people to consider the risks faced by veterans and wear a mask.

“They need you to do the thing that may be an inconvenient burden for your life — but to not mistake an inconvenience for oppression,” he said.

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New Jersey Governor Addresses Newark’s Coronavirus Mandates

At his Monday news conference, Gov. Philip D. Murphy of New Jersey said the state is working with Newark to enforce new coronavirus mandates as cases surge.

I don’t anticipate more guidance. But I do anticipate continued high level of communication and cooperation. We’ve been on, back and forth, either me personally or our teams, on with Newark throughout the weekend. You know, on our side, the particular commitments are around what we could do to plus-up enforcement to augment what Newark is doing themselves. I think Pat was on with the director of law enforcement earlier today, Director Ambrose; tracing, testing, including mobile testing, amplifying the bullhorn and making sure it’s effective in cross languages. And that is — those are the areas that we’ve been focused on. And again, our lines of communication are wide open. And I can’t say enough good things about Mayor Baraka. And you’re right, it isn’t the only hot spot. It is our largest city, however, and so Newark’s number is — just as it relates to raw numbers, absolute numbers — is, you know, our large.

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At his Monday news conference, Gov. Philip D. Murphy of New Jersey said the state is working with Newark to enforce new coronavirus mandates as cases surge.CreditCredit…John Minchillo/Associated Press

Newark, New Jersey’s largest city, on Monday announced an 8 p.m. daily closing time for all nonessential businesses citywide, beginning Tuesday. Sports practices and games are being canceled in a section of the city where a recent seven-day average rate of positive coronavirus tests had reached 25.3 percent.

Hair and nail salons — and City Hall — will be open by appointment only, and no one may wait indoors, Mayor Ras Baraka said. Health clubs and gyms must close for 30 minutes every hour for thorough cleaning.

Newark’s public schools had not yet reopened for in-person instruction, but all sports practices and games in the city’s East Ward, where the recent positivity rate spiked to levels not seen since May, have been suspended.

“This is not the first time Covid-19 has threatened our city and its residents at this magnitude and once again, we will meet this challenge with determination and guided by data,” Mr. Baraka said in a statement.

Gov. Philip D. Murphy said at a news conference on Monday afternoon that the state was ramping up testing and contact tracing in Newark, and helping the city enforce public health regulations.

“Mayor Baraka is a great mayor and a great leader,” Mr. Murphy said. “This isn’t the first time Newark has gone through this.”

Newark is the largest municipality in Essex County, which has had more virus-related deaths since March than any other county in New Jersey.

As of Sunday, the deaths of 672 Newark residents had been linked to Covid-19. The three-day average citywide positivity rate was 11.2 percent, more than double the statewide rate for the same period, the city said Monday.

Newark is the first municipality in New Jersey to adopt new, targeted shutdown measures, and comes as the number of virus cases is increasing across the state. As of Sunday, New Jersey has had an average of 1,208 new cases every day for the last week, an increase of 56 percent from the average two weeks earlier, according to a database compiled by GFN.

The governor said that recent daily case totals were particularly high in Bergen, Essex, Middlesex, Passaic and Union counties. He said the statewide daily rate of positive test results on Oct. 22, the most recent data available, was 4.48 percent.

Mr. Murphy said he and his wife, Tammy Murphy, both tested negative on Monday morning. Mr. Murphy said it was his fourth negative test since last Monday, after he had been exposed to a member of his senior staff who tested positive.

A few weeks ago, Gov. Andrew M. Cuomo of New York imposed targeted lockdowns in certain hot spots across the state in response to localized spikes in the positivity rate. Though some restrictions were eased last week, many remain in New York City, an acknowledgment that targeted rules were still key to suppress isolated outbreaks. The governor also said last week that the state would exclude nearby New Jersey, Connecticut and Pennsylvania from New York’s quarantine list, saying that there was “no practical way” to enforce the requirement.

At a news conference on Monday, Mr. Cuomo again stressed the importance of limiting travel as much as possible between the areas, and said that the state planned to make more testing available at train and bus terminals. In response to a question about the announcement in Newark, Mr. Cuomo said that he was concerned about numbers in New Jersey and that he had been in contact with Mr. Murphy.

u.s. roundup

Credit…Evert Nelson/The Topeka Capital-Journal, via Associated Press

A new study by economists at the University of Kansas has found that counties in the state where residents are obliged to wear masks in public have seen about half as many new coronavirus infections as counties that do not have a mask mandate in force.

The study by the university’s Institute for Policy & Social Research is part of a countrywide trend, experts said. Localities that impose mask mandates often see fewer cases, fewer hospitalizations, fewer deaths or lower test-positivity rates than nearby localities that do not.

The same trend has been seen in Alabama, Kansas, Oklahoma, South Carolina and Texas, according to a report from Prevent Pandemics, a nonprofit group advocating pandemic-fighting measures.

“Mask mandates, if they are done well, can increase mask use — and increased mask use is part of an effective response,” said Dr. Thomas R. Frieden, a former director of the Centers for Disease Control and Prevention who now runs Resolve to Save Lives, of which Prevent Pandemics is a part.

The Kansas study began after Gov. Laura Kelly issued a statewide mask order on July 2, but allowed counties to opt out of it. She was obliged to give counties that freedom under a law passed in June limiting her emergency management powers. All but 24 of the state’s 105 counties formally opted out of her mask order, and only 20 counties enforced it.

“Economists love natural experiments, and Kansas was running a natural experiment,” said Donna K. Ginther, director of the university’s Institute for Policy & Social Research, which conducted the study.

Differences in the spread of the virus between the masked and unmasked counties began to appear about two weeks later, she said, “and in mid-August, cases really began to take off.”

In the mask-wearing counties, new-case rates stayed roughly steady at about 7 per 100,000 residents through mid-October, her figures show, while they doubled in counties without mandates, to about 14 per 100,000.

Cellphone-tracking data from the University of Maryland showed no differences in how often people left home in the counties with or without mask mandates, she said, so it seemed likely that the masks made the difference.

The study data has been presented to state officials, but has not yet been submitted to an academic journal for review, Dr. Ginther said.

On Monday, Dr. Scott Gottlieb, a former commissioner of the Food and Drug Administration, published an editorial in The Wall Street Journal recommending a limited and temporary nationwide mandate for wearing masks as the best way to stop the spread of the coronavirus as winter approaches. Dr. Anthony S. Fauci, the nation’s top infectious disease expert, said on Friday that the country should consider taking such actions.

In other developments around the nation:

  • A member of Miami Beach’s city commission, David Richardson, announced that he had tested positive for the virus, after weeks of helping to run a food drive. The news prompted candidates for other offices who had attended events with him to pause their campaigns and get tested.

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De Blasio Says In-Person Class Attendance Is a ‘Work in Progress’

Mayor Bill de Blasio of New York announced on Monday that due to coronavirus restrictions, just over a quarter of the city’s public school students have attended any in-person classes since schools reopened last month.

We knew that this would be a very, very tough year. We knew back in March when we had to close our schools instantly and go to all remote, and we knew in the months leading up to the opening of schools that this would be extremely difficult to do something that few school systems in America have even attempted to reopen in a safe, healthy manner, in a way that really would give kids both the advantage of in-person education and the health and safety they need and all the adults in the building need. Well, right now we have evidence, and it’s overwhelming and it’s outstanding evidence, that through the amazing work of our colleagues at the Department Education, and all the folks in our school buildings and our school communities, our schools are safe. It has been proven over and over again. The latest information we have from our random testing program and hundreds and hundreds of schools, is the positivity rate based on that testing program is 0.15 percent. Here’s a crucial number, and this number is one that I think needs to be understood as a work in progress. So far, we’ve had 280,000 kids who have attended school in person. Now there’s a lot more who could, and we want to address that situation. That 280,000 of course, that’s a huge number unto itself. And many, many more kids than attending in person than many parts of the country. But a lot more kids could be attending in person, and we want to make sure that their families know. And they know that school is safe.

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Mayor Bill de Blasio of New York announced on Monday that due to coronavirus restrictions, just over a quarter of the city’s public school students have attended any in-person classes since schools reopened last month.

Just over a quarter of New York City’s public school students have attended any in-person classes since the city’s school system reopened last month, Mayor Bill de Blasio announced on Monday, a low figure that undermined the mayor’s main justification for returning students to classrooms.

Mr. de Blasio has said that he pushed for in-person classes because a vast majority of city parents wanted him to do so. Yet despite his efforts, more than 500,000 of the 1.1 million children in the system, the nation’s largest, elected to start the year last month with online classes only.

Now it is clear that even more families than expected have opted out of in-person instruction, with new data showing that about 283,000 children have shown up.

“This is a number that needs to be understood as a work in progress,” Mr. de Blasio said during a news conference. “A lot more kids could be attending in person,” he added, “and we want to make sure that their families know and they know that school is safe.”

The city is facing a major test: convincing families that it is safe, and educationally sound, to send children into classrooms during the coronavirus pandemic. Those who started the year remote-only have until Nov. 15 to opt back in to classroom learning, with those children resuming in-person classes on Nov. 30.

If children do not return in significant numbers later this fall, it would severely undercut the mayor’s push to reopen, an ambitious yet fraught effort that faced strong political headwinds from union leaders, rank-and-file educators and some parents.

The mayor said he expected many more students to opt back in, in part because random testing in city schools had resulted in a remarkably low positivity rate of .15 percent as of last week. He also said Monday that the seven-day average rate of positive test results citywide was 1.73 percent.

The city had initially said that families could opt back in once a quarter, but the schools chancellor, Richard A. Carranza said on Monday that was no longer an option.

New York City is one of a few large districts nationally that have welcomed children back into classrooms this fall, and there are still more students attending classes in person than in nearly any other city in the country.

The city has roughly 1,800 schools, making the herculean task of reopening the most closely watched in America. Cities in particular have struggled with the question, with some tentatively reopening for younger students and others opting to remain all remote.

Global Roundup

In Shanghai this summer. While many people have kept their jobs through the pandemic, millions more across China are working fewer hours at lower pay.
Credit…Aly Song/Reuters

China’s top leader, Xi Jinping, is expected to declare victory in the next two months in a campaign to eliminate extreme poverty in the country. The Chinese economy is once again gaining strength, and the Communist Party’s achievements in reducing poverty are expected to feature prominently this week at a conclave of party leaders in Beijing.

Four decades of fast economic growth lifted most people in China out of poverty. Mr. Xi’s antipoverty drive is focused on about five million people who earn less than 92 cents a day, down from nearly 56 million five years ago.

Vowing to “leave no one behind,” Mr. Xi has traveled to hard-hit areas like Wangjiaba to reiterate his commitment.

But the pandemic has exposed the party’s shortcomings in providing its most vulnerable citizens with more than the barest of social safeguards, especially in rural areas. And some experts warn that the government’s response to the crisis — favoring infrastructure spending and tax breaks for companies instead of direct aid for families — may widen China’s gap between rich and poor.

China has for decades treated rural people as second-class citizens, limiting their access to high-quality health care, education and other benefits under the strict Mao-era household registration system by keeping them from moving to the cities.

China’s early efforts to fight the spread of the virus, including lengthy lockdowns, left rural residents stranded hundreds of miles from the factories where they work. Many were unemployed for months. Their children also fell behind, lacking the internet connections or hardware to take part in online classes.

A recent study by Stanford University’s Rural Education Action Program found that incomes fell severely among rural workers during the peak of China’s outbreak in February and March.

The central government has done little to address the pressures facing rural workers during the pandemic, the Stanford study found. The government has directed much of its aid to businesses in urban areas.

In other developments around the world:

  • Melbourne, Australia, will end a strict lockdown of more than three months, officials announced on Monday, after the city recorded no new coronavirus cases for the first time since June. Starting Wednesday, restaurants, cafes and bars will be able to reopen, with some social-distancing restrictions, for the first time since July 9, and all retail will be able to reopen for the first time since August. Asked whether the easing of restrictions meant residents “can finally get back on the beers,” the premier of Victoria State, Daniel Andrews, said: “I might go a little higher up the shelf.”

  • In Canada, the House of Commons will undertake a parliamentary investigation of the government’s handling of the pandemic. The probe will examine, among other things, the government’s purchase of protective equipment, medical devices and pharmaceuticals. The parliamentary committee conducting the investigation will be empowered to interview cabinet ministers, and to gain access to emails and documents related to government contracts. The virus has been resurgent in Ontario and Quebec.

In London last week. Britain has recorded more new coronavirus cases in the past week than any other country in Europe.
Credit…Andrew Testa for GFN

The weather has turned distinctly autumnal in Europe, but the pandemic looks much like it did in the spring, with cases climbing at alarming rates in nearly every country.

Britain, which had the greatest surge of excess deaths during the pandemic’s first peak in Europe and still holds the most reported deaths in the region, has recorded 151,391 new cases in the past seven days, according to a New York Times database.

In Germany, where 71,567 new cases have been documented in the past week, Chancellor Angela Merkel said she foresees a bleak winter ahead, and in neighboring Austria, Chancellor Sebastian Kurz evoked the possibility of a second lockdown as cases continued to spike.

Experts in Belgium, which has recorded 83,156 cases in the past seven days, warned that the country is entering a crucial week for its hospitals.

France has added nearly a quarter of a million cases — 241,473 — in the past seven days. On Sunday alone, the country reported 52,010 new cases, and the head of the scientific council that advises the government on the pandemic said that the real number could be over 100,000 cases per day.

Jean François Delfraissy, an immunologist and expert in emerging diseases who heads the panel, said in a radio interview on Monday that the situation was “difficult, not to say critical.” France has now surpassed one million total cases. Mr. Delfraissy urged a stricter curfew that could eventually be tightened into a lockdown, or an immediate lockdown “lighter than the one in the month of March” that would allow schools and some economic activity to operate.

In Belgium, 467 people are being admitted to the hospitals each day, a rise of 85 percent compared to a week ago, with 5,000 people in the hospitals and 750 of them in intensive care units.

“Without changing the infection curve, we should have 2,000 patients in intensive care in two weeks, which is our maximum capacity,” Yves Van Laethem, the spokesperson for Belgium’s crisis center, said on Monday at a news conference.

Rules differ among the country’s three regions. Starting on Wednesday, high school students in two regions, Wallonia and Brussels, will no longer be allowed to attend in person.

As infection rates in Brussels, Belgium’s capital, which hosts the headquarters of the European Union, climb to among the highest in Europe, physical meetings will be reduced to the absolute minimum, according to a spokesperson for the German delegation, which holds the rotating presidency of the bloc.

Spain and Italy both extended restrictions this weekend to avoid second lockdowns, with Spain entering a new state of emergency and Italy again tightening limits on bars, restaurants and gyms.

Spain’s new declaration set few nationwide rules, and instead granted regions far greater leeway to take their own measures. In the region of Catalonia, Meritxell Budó, a member of the regional government, said on Monday that Catalans could soon be forced to stay indoors over the weekends, which would amount to a significant extension of the nighttime curfew announced on Sunday by Prime Minister Pedro Sánchez.

In Britain, the number of virus hospitalizations has doubled in the last two weeks, though it is only about 33 percent of its spring peak, according to data released by the European Center for Disease and Control last week.

Ms. Merkel will meet with her governors at the end of the week to assess whether Germany will impose new rules. “We are facing very, very difficult months,” she said in a telephone call with party colleagues on Sunday night, according to the daily Bild. On Monday, Ms. Merkel’s party canceled a leadership conference scheduled for December. Also, the Bavarian district of Rottal-Inn is going into lockdown after registering 260 cases for 100,000 people in a week. Not only will schools, day cares, restaurants and museums close, people will not be allowed to leave their houses without a good reason. The lockdown, which follows another one in a Bavarian district last week, will initially last 10 days.

On Sunday, about 2,000 protesters gathered in Berlin to demonstrate against rules imposed by the government to keep infections at bay. Early Sunday morning, security personnel stopped vandals who were throwing Molotov cocktails at the Robert Koch Institute, the German federal authority that keeps track of infections.

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How Apple Is Organized for Innovation

Mish Boyka

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Idea in Brief

The Challenge

Major companies competing in many industries struggle to stay abreast of rapidly changing technologies.

One Major Cause

They are typically organized into business units, each with its own set of functions. Thus the key decision makers—the unit leaders—lack a deep understanding of all the domains that answer to them.

The Apple Model

The company is organized around functions, and expertise aligns with decision rights. Leaders are cross-functionally collaborative and deeply knowledgeable about details.

 

Apple is well known for its innovations in hardware, software, and services. Thanks to them, it grew from some 8,000 employees and $7 billion in revenue in 1997, the year Steve Jobs returned, to 137,000 employees and $260 billion in revenue in 2019. Much less well known are the organizational design and the associated leadership model that have played a crucial role in the company’s innovation success.

When Jobs arrived back at Apple, it had a conventional structure for a company of its size and scope. It was divided into business units, each with its own P&L responsibilities. General managers ran the Macintosh products group, the information appliances division, and the server products division, among others. As is often the case with decentralized business units, managers were inclined to fight with one another, over transfer prices in particular. Believing that conventional management had stifled innovation, Jobs, in his first year returning as CEO, laid off the general managers of all the business units (in a single day), put the entire company under one P&L, and combined the disparate functional departments of the business units into one functional organization.

Apple’s Functional Organization. In 1997, when Steve Jobs returned to Apple, it had a conventional structure for its size and scope. It was divided into business units, each with its own P&L responsibilities. After retaking the helm, Jobs put the entire company under one P&L and combined the disparate departments of the business units into one functional organization that aligns expertise with decision rights—a structure Apple retains to this day.

Two organization charts show how Apple’s structure changed from 1998 to 2019. In 1998 the business units reporting to the CEO, each of which had its own P&L, were hardware, software, marketing, operations, services and support, sales, finance, and legal. In 2019, when the entire company was under one P&L, the departments reporting to the CEO were design, hardware engineering, hardware technologies, software, services, machine learning and AI, marketing, marketing communications, operations, sales, retail, people, finance, legal, corporate communications, environment, policy and social, and corporate development.

The adoption of a functional structure may have been unsurprising for a company of Apple’s size at the time. What is surprising—in fact, remarkable—is that Apple retains it today, even though the company is nearly 40 times as large in terms of revenue and far more complex than it was in 1998. Senior vice presidents are in charge of functions, not products. As was the case with Jobs before him, CEO Tim Cook occupies the only position on the organizational chart where the design, engineering, operations, marketing, and retail of any of Apple’s main products meet. In effect, besides the CEO, the company operates with no conventional general managers: people who control an entire process from product development through sales and are judged according to a P&L statement.

Business history and organizational theory make the case that as entrepreneurial firms grow large and complex, they must shift from a functional to a multidivisional structure to align accountability and control and prevent the congestion that occurs when countless decisions flow up the org chart to the very top. Giving business unit leaders full control over key functions allows them to do what is best to meet the needs of their individual units’ customers and maximize their results, and it enables the executives overseeing them to assess their performance. As the Harvard Business School historian Alfred Chandler documented, U.S. companies such as DuPont and General Motors moved from a functional to a multidivisional structure in the early 20th century. By the latter half of the century the vast majority of large corporations had followed suit. Apple proves that this conventional approach is not necessary and that the functional structure may benefit companies facing tremendous technological change and industry upheaval.

Apple’s commitment to a functional organization does not mean that its structure has remained static. As the importance of artificial intelligence and other new areas has increased, that structure has changed. Here we discuss the innovation benefits and leadership challenges of Apple’s distinctive and ever-evolving organizational model, which may be useful for individuals and companies wanting to better understand how to succeed in rapidly changing environments.

Why a Functional Organization?

Apple’s main purpose is to create products that enrich people’s daily lives. That involves not only developing entirely new product categories such as the iPhone and the Apple Watch, but also continually innovating within those categories. Perhaps no product feature better reflects Apple’s commitment to continuous innovation than the iPhone camera. When the iPhone was introduced, in 2007, Steve Jobs devoted only six seconds to its camera in the annual keynote event for unveiling new products. Since then iPhone camera technology has contributed to the photography industry with a stream of innovations: High dynamic range imaging (2010), panorama photos (2012), True Tone flash (2013), optical image stabilization (2015), the dual-lens camera (2016), portrait mode (2016), portrait lighting (2017), and night mode (2019) are but a few of the improvements.

Apple leaders need deep expertise, immersion in details, and collaborative debate.

To create such innovations, Apple relies on a structure that centers on functional expertise. Its fundamental belief is that those with the most expertise and experience in a domain should have decision rights for that domain. This is based on two views: First, Apple competes in markets where the rates of technological change and disruption are high, so it must rely on the judgment and intuition of people with deep knowledge of the technologies responsible for disruption. Long before it can get market feedback and solid market forecasts, the company must make bets about which technologies and designs are likely to succeed in smartphones, computers, and so on. Relying on technical experts rather than general managers increases the odds that those bets will pay off.

Second, Apple’s commitment to offer the best possible products would be undercut if short-term profit and cost targets were the overriding criteria for judging investments and leaders. Significantly, the bonuses of senior R&D executives are based on companywide performance numbers rather than the costs of or revenue from particular products. Thus product decisions are somewhat insulated from short-term financial pressures. The finance team is not involved in the product road map meetings of engineering teams, and engineering teams are not involved in pricing decisions.

We don’t mean to suggest that Apple doesn’t consider costs and revenue goals when deciding which technologies and features the company will pursue. It does, but in ways that differ from those employed by conventionally organized companies. Instead of using overall cost and price targets as fixed parameters within which to make design and engineering choices, R&D leaders are expected to weigh the benefits to users of those choices against cost considerations.

In a functional organization, individual and team reputations act as a control mechanism in placing bets. A case in point is the decision to introduce the dual-lens camera with portrait mode in the iPhone 7 Plus in 2016. It was a big wager that the camera’s impact on users would be sufficiently great to justify its significant cost.

One executive told us that Paul Hubel, a senior leader who played a central role in the portrait mode effort, was “out over his skis,” meaning that he and his team were taking a big risk: If users were unwilling to pay a premium for a phone with a more costly and better camera, the team would most likely have less credibility the next time it proposed an expensive upgrade or feature. The camera turned out to be a defining feature for the iPhone 7 Plus, and its success further enhanced the reputations of Hubel and his team.

It’s easier to get the balance right between an attention to costs and the value added to the user experience when the leaders making decisions are those with deep expertise in their areas rather than general managers being held accountable primarily for meeting numerical targets. Whereas the fundamental principle of a conventional business unit structure is to align accountability and control, the fundamental principle of a functional organization is to align expertise and decision rights.

Thus the link between how Apple is organized and the type of innovations it produces is clear. As Chandler famously argued, “structure follows strategy”—even though Apple doesn’t use the structure that he anticipated large multinationals would adopt.

Now let’s turn to the leadership model underlying Apple’s structure.

Three Leadership Characteristics

Ever since Steve Jobs implemented the functional organization, Apple’s managers at every level, from senior vice president on down, have been expected to possess three key leadership characteristics: deep expertise that allows them to meaningfully engage in all the work being done within their individual functions; immersion in the details of those functions; and a willingness to collaboratively debate other functions during collective decision-making. When managers have these attributes, decisions are made in a coordinated fashion by the people most qualified to make them.

Deep expertise.

Apple is not a company where general managers oversee managers; rather, it is a company where experts lead experts. The assumption is that it’s easier to train an expert to manage well than to train a manager to be an expert. At Apple, hardware experts manage hardware, software experts software, and so on. (Deviations from this principle are rare.) This approach cascades down all levels of the organization through areas of ever-increasing specialization. Apple’s leaders believe that world-class talent wants to work for and with other world-class talent in a specialty. It’s like joining a sports team where you get to learn from and play with the best.

Mikael Jansson/Trunk Archive

Early on, Steve Jobs came to embrace the idea that managers at Apple should be experts in their area of management. In a 1984 interview he said, “We went through that stage in Apple where we went out and thought, Oh, we’re gonna be a big company, let’s hire professional management. We went out and hired a bunch of professional management. It didn’t work at all….They knew how to manage, but they didn’t know how to do anything. If you’re a great person, why do you want to work for somebody you can’t learn anything from? And you know what’s interesting? You know who the best managers are? They are the great individual contributors who never, ever want to be a manager but decide they have to be…because no one else is going to…do as good a job.”

One current example is Roger Rosner, who heads Apple’s software application business, which includes work-productivity apps such as Pages (word processing), Numbers (spreadsheets), and Keynote (presentations) along with GarageBand (music composition), iMovie (movie editing), and News (an app providing news content). Rosner, who studied electrical engineering at Carnegie Mellon, joined Apple in 2001 as a senior engineering manager and rose to become the director of iWork applications, the vice president of productivity apps, and since 2013 the VP of applications. With his deep expertise gained from previous experience as the director of engineering at several smaller software companies, Rosner exemplifies an expert leading experts.

In a functional organization, experts leading experts means that specialists create a deep bench in a given area, where they can learn from one another. For example, Apple’s more than 600 experts on camera hardware technology work in a group led by Graham Townsend, a camera expert. Because iPhones, iPads, laptops, and desktop computers all include cameras, these experts would be scattered across product lines if Apple were organized in business units. That would dilute their collective expertise, reducing their power to solve problems and generate and refine innovations.

Immersion in the details.

One principle that permeates Apple is “Leaders should know the details of their organization three levels down,” because that is essential for speedy and effective cross-functional decision-making at the highest levels. If managers attend a decision-making meeting without the details at their disposal, the decision must either be made without the details or postponed. Managers tell war stories about making presentations to senior leaders who drill down into cells on a spreadsheet, lines of code, or a test result on a product.

Of course, the leaders of many companies insist that they and their teams are steeped in the details. But few organizations match Apple. Consider how its senior leaders pay extreme attention to the exact shape of products’ rounded corners. The standard method for rounding corners is to use an arc of a circle to connect the perpendicular sides of a rectangular object, which produces a somewhat abrupt transition from straight to curve. In contrast, Apple’s leaders insist on continuous curves, resulting in a shape known in the design community as a “squircle”: The slope starts sooner but is less abrupt.
An advantage of hardware products without abrupt changes in curvature is that they produce softer highlights (that is, little to no jump in light reflection along the corner). The difference is subtle, and executing on it isn’t simply a matter of a more complicated mathematical formula. It demands that Apple’s operations leaders commit to extremely precise manufacturing tolerances to produce millions of iPhones and other products with squircles. This deep immersion in detail isn’t just a concern that is pushed down to lower-level people; it is central at the leadership level.

Having leaders who are experts in their areas and can go deep into the details has profound implications for how Apple is run. Leaders can push, probe, and “smell” an issue. They know which details are important and where to focus their attention. Many people at Apple see it as liberating, even exhilarating, to work for experts, who provide better guidance and mentoring than a general manager would. Together, all can strive to do the best work of their lives in their chosen area.

Willingness to collaboratively debate.

Apple has hundreds of specialist teams across the company, dozens of which may be needed for even one key component of a new product offering. For example, the dual-lens camera with portrait mode required the collaboration of no fewer than 40 specialist teams: silicon design, camera software, reliability engineering, motion sensor hardware, video engineering, core motion, and camera sensor design, to name just a few. How on earth does Apple develop and ship products that require such coordination? The answer is collaborative debate. Because no function is responsible for a product or a service on its own, cross-functional collaboration is crucial.

When debates reach an impasse, as some inevitably do, higher-level managers weigh in as tiebreakers, including at times the CEO and the senior VPs. To do this at speed with sufficient attention to detail is challenging for even the best of leaders, making it all the more important that the company fill many senior positions from within the ranks of its VPs, who have experience in Apple’s way of operating.

However, given Apple’s size and scope, even the executive team can resolve only a limited number of stalemates. The many horizontal dependencies mean that ineffective peer relationships at the VP and director levels have the potential to undermine not only particular projects but the entire company. Consequently, for people to attain and remain in a leadership position within a function, they must be highly effective collaborators.

That doesn’t mean people can’t express their points of view. Leaders are expected to hold strong, well-grounded views and advocate forcefully for them, yet also be willing to change their minds when presented with evidence that others’ views are better. Doing so is not always easy, of course. A leader’s ability to be both partisan and open-minded is facilitated by two things: deep understanding of and devotion to the company’s values and common purpose, and a commitment to separating how right from how hard a particular path is so that the difficulty of executing a decision doesn’t prevent its being selected.

The development of the iPhone’s portrait mode illustrates a fanatical attention to detail at the leadership level, intense collaborative debate among teams, and the power of a shared purpose to shape and ultimately resolve debates. In 2009 Hubel had the idea of developing an iPhone feature that would allow people to take portrait photos with bokeh—a Japanese term that refers to the pleasing blurring of a background—which photography experts generally consider to be of the highest quality. At that time only expensive single-lens reflex cameras could take such photos, but Hubel thought that with a dual-lens design and advanced computational-photography techniques, Apple could add the capability in the iPhone. His idea aligned well with the camera team’s stated purpose: “More people taking better images more of the time.”

As the team worked to turn this idea into reality, several challenges emerged. The first attempts produced some amazing portrait pictures but also a number of “failure cases” in which the algorithm was unable to distinguish between the central object in sharp relief (a face, for instance) and the background being blurred. For example, if a person’s face was to be photographed from behind chicken wire, it was not possible to construct an algorithm that would capture the chicken wire to the side of the face with the same sharpness as the chicken wire in front of it. The wire to the side would be as blurred as the background.

One might say, “Who cares about the chicken wire case? That’s exceedingly rare.” But for the team, sidestepping rare or extreme situations—what engineers call corner cases—would violate Apple’s strict engineering standard of zero “artifacts,” meaning “any undesired or unintended alteration in data introduced in a digital process by an involved technique and/or technology.” Corner cases sparked “many tough discussions” between the camera team and other teams involved, recalls Myra Haggerty, the VP of sensor software and UX prototyping, who oversaw the firmware and algorithm teams. Sebastien Marineau-Mes, the VP to whom the camera software team ultimately reported, decided to defer the release of the feature until the following year to give the team time to better address failure cases—“a hard pill to swallow,” Hubel admits.

To get some agreement on quality standards, the engineering teams invited senior design and marketing leaders to meet, figuring that they would offer a new perspective. The design leaders brought an additional artistic sensibility to the debate, asking, “What makes a beautiful portrait?” To help reassess the zero-artifacts standard, they collected images from great portrait photographers. They noted, among other things, that these photos often had blurring at the edges of a face but sharpness on the eyes. So they charged the algorithm teams with achieving the same effect. When the teams succeeded, they knew they had an acceptable standard.

Another issue that emerged was the ability to preview a portrait photo with a blurred background. The camera team had designed the feature so that users could see its effect on their photos only after they had been taken, but the human interface (HI) design team pushed back, insisting that users should be able to see a “live preview” and get some guidance about how to make adjustments before taking the photo. Johnnie Manzari, a member of the HI team, gave the camera team a demo. “When we saw the demo, we realized that this is what we needed to do,” Townsend told us. The members of his camera hardware team weren’t sure they could do it, but difficulty was not an acceptable excuse for failing to deliver what would clearly be a superior user experience. After months of engineering effort, a key stakeholder, the video engineering team (responsible for the low-level software that controls sensor and camera operations) found a way, and the collaboration paid off. Portrait mode was central to Apple’s marketing of the iPhone 7 Plus. It proved a major reason for users’ choosing to buy and delighting in the use of the phone.

As this example shows, Apple’s collaborative debate involves people from various functions who disagree, push back, promote or reject ideas, and build on one another’s ideas to come up with the best solutions. It requires open-mindedness from senior leaders. It also requires those leaders to inspire, prod, or influence colleagues in other areas to contribute toward achieving their goals.

While Townsend is accountable for how great the camera is, he needed dozens of other teams—each of which had a long list of its own commitments—to contribute their time and effort to the portrait mode project. At Apple that’s known as accountability without control: You’re accountable for making the project succeed even though you don’t control all the other teams. This process can be messy yet produce great results. “Good mess” happens when various teams work with a shared purpose, as in the case of the portrait mode project. “Bad mess” occurs when teams push their own agendas ahead of common goals. Those who become associated with bad mess and don’t or can’t change their behavior are removed from leadership positions, if not from Apple altogether.

Leadership at Scale

Apple’s way of organizing has led to tremendous innovation and success over the past two decades. Yet it has not been without challenges, especially with revenues and head count having exploded since 2008.

As the company has grown, entering new markets and moving into new technologies, its functional structure and leadership model have had to evolve. Deciding how to organize areas of expertise to best enable collaboration and rapid decision-making has been an important responsibility of the CEO. The adjustments Tim Cook has implemented in recent years include dividing the hardware function into hardware engineering and hardware technologies; adding artificial intelligence and machine learning as a functional area; and moving human interface out of software to merge it with industrial design, creating an integrated design function.

Another challenge posed by organizational growth is the pressure it imposes on the several hundred VPs and directors below the executive team. If Apple were to cap the size or scope of a senior leader’s organization to limit the number and breadth of details that the leader is expected to own, the company would need to hugely expand the number of senior leaders, making the kind of collaboration that has worked so well impossible to preserve.

About the art: Apple Park, Apple’s corporate headquarters in Cupertino, California, opened in 2017. |
Mikael Jansson/Trunk Archive

Cognizant of this problem, Apple has been quite disciplined about limiting the number of senior positions to minimize how many leaders must be involved in any cross-functional activity. In 2006, the year before the iPhone’s launch, the company had some 17,000 employees; by 2019 that number had grown more than eightfold, to 137,000. Meanwhile, the number of VPs approximately doubled, from 50 to 96. The inevitable result is that senior leaders head larger and more diverse teams of experts, meaning more details to oversee and new areas of responsibility that fall outside their core expertise.

In response, many Apple managers over the past five years or so have been evolving the leadership approach described above: experts leading experts, immersion in the details, and collaborative debate. We have codified these adaptions in what we call the discretionary leadership model, which we have incorporated into a new educational program for Apple’s VPs and directors. Its purpose is to address the challenge of getting this leadership approach to drive innovation in all areas of the company, not just product development, at an ever-greater scale.

When Apple was smaller, it may have been reasonable to expect leaders to be experts on and immersed in the details of pretty much everything going on in their organizations. However, they now need to exercise greater discretion regarding where and how they spend their time and efforts. They must decide which activities demand their full attention to detail because those activities create the most value for Apple. Some of those will fall within their existing core expertise (what they still need to own), and some will require them to learn new areas of expertise. Activities that require less attention from the leader can be pushed down to others (and the leaders will either teach others or delegate in cases where they aren’t experts).

Rosner, the VP of applications, provides a good example. Like many other Apple managers, he has had to contend with three challenges arising from Apple’s tremendous growth. First, the size of his function has exploded over the past decade in terms of both head count (from 150 to about 1,000) and the number of projects under way at any given time. Clearly, he cannot dive into all the details of all those projects. Second, the scope of his portfolio has widened: Over the past 10 years he has assumed responsibility for new applications, including News, Clips (video editing), Books, and Final Cut Pro (advanced video editing). Although apps are his core area of expertise, some aspects of these—among them editorial content for News, how book publishing works, and video editing—involve matters in which Rosner is not an expert. Finally, as Apple’s product portfolio and number of projects have expanded, even more coordination with other functions is required, increasing the complexity of collaborating across the many units. For instance, whereas Rosner is responsible for the engineering side of News, other managers oversee the operating system on which it depends, the content, and the business relationships with content creators (such as the New York Times) and advertisers.

To cope, Rosner has adapted his role. As an expert who leads other experts, he had been immersed in details—especially those concerning the top-level aspects of software applications and their architecture that affect how users engage with the software. He also collaborated with managers across the company in projects that involved those areas.

But with the expansion of his responsibilities, he has moved some things from his owning box—including traditional productivity apps such as Keynote and Pages—into his teaching box.
Now he guides and gives feedback to other team members so that they can develop software applications according to Apple’s norms. Being a teacher doesn’t mean that Rosner gives instruction at a whiteboard; rather, he offers strong, often passionate critiques of his team’s work. (Clearly, general managers without his core expertise would find it difficult to teach what they don’t know.)

Roger Rosner’s Discretionary Leadership. Apple’s VP of applications, Roger Rosner, oversees a portfolio comprising four distinct categories that require varying amounts of his time and attention to detail. In 2019 it looked like this: A chart arranges the four categories according to Rosner’s degree of expertise (x axis) and involvement in the details (y axis). Forty percent of his time is spent in the “owning” box (where expertise and involvement in details are greatest), which contains parts of Apple News, UI design, and software architecture. His “learning” box (30% of his time, low expertise, high detail) contains parts of Apple News, Voice memos, and Weather. His “delegating” box (15% of his time, low expertise, low detail) contains iMovie, Final Cut Pro, and GarageBand. His “teaching” box (15% of his time, high expertise, low detail) contains Keynote, Pages, and Numbers. Source: Apple

The second challenge for Rosner involved the addition of activities beyond his original expertise. Six years ago he was given responsibility for the engineering and design of News. Consequently, he had to learn about publishing news content via an app—to understand news publications, digital advertising, machine learning to personalize news content, architecting for privacy, and how to incentivize publishers. Thus some of his work fell into the learning box. Here managers face a steep learning curve to acquire new skills. Given how demanding this is, only critical new activities should fall into this category. Over six years of intense learning, Rosner has mastered some of these areas, which are now in his owning box.

As long as a particular activity remains in the learning box, leaders must adopt a beginner’s mindset, questioning subordinates in a way that suggests they don’t already know the answer (because they don’t). This differs starkly from the way leaders question subordinates about activities in the owning and teaching boxes.

Finally, Rosner has delegated some areas—including iMovie and GarageBand, in which he is not an expert—to people with the requisite capabilities. For activities in the delegating box, he assembles teams, agrees on objectives, monitors and reviews progress, and holds the teams accountable: the stuff of general management.

Whereas Apple’s VPs spend most of their time in the owning and learning boxes, general managers at other companies tend to spend most of their time in the delegating box. Rosner estimates that he spends about 40% of his time on activities he owns (including collaboration with others in a given area), about 30% on learning, about 15% on teaching, and about 15% on delegating. These numbers vary by manager, of course, depending on their business and the needs at a given time.

The discretionary leadership model preserves the fundamental principle of an effective functional organization at scale—aligning expertise and decision rights. Apple can effectively move into new areas when leaders like Rosner take on new responsibilities outside their original expertise, and teams can grow in size when leaders teach others their craft and delegate work. We believe that Apple will continue to innovate and prosper by being organized this way.

Apple’s functional organization is rare, if not unique, among very large companies. It flies in the face of prevailing management theory that companies should be reorganized into divisions and business units as they become large. But something vital gets lost in a shift to business units: the alignment of decision rights with expertise.

Why do companies so often cling to having general managers in charge of business units? One reason, we believe, is that making the change is difficult. It entails overcoming inertia, reallocating power among managers, changing an individual-oriented incentive system, and learning new ways of collaborating. That is daunting when a company already faces huge external challenges. An intermediate step may be to cultivate the experts-leading-experts model even within a business unit structure. For example, when filling the next senior management role, pick someone with deep expertise in that area as opposed to someone who might make the best general manager. But a full-fledged transformation requires that leaders also transition to a functional organization. Apple’s track record proves that the rewards may justify the risks. Its approach can produce extraordinary results.

A version of this article appeared in the November–December 2020 issue of Harvard Business Review.
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A Hotelier’s Guide to Surviving the Pandemic: 10 Ground-Breaking Technologies |

Mish Boyka

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Guest Room Design and Renovation: A new, more efficient way to conduct renovations and new builds is an all-in-one platform with brand approved designs and brand approved items that streamlines room renovations and new builds.


By Leslie Fabian, Director of Business Development at HotelFurniture.com – 10.26.2020

“The timeframe over which demand recovers—especially in the U.S.—is less important than the manner in which we’ve prepared to continuously adapt to whatever conditions we face.” Hyatt Hotels Corporation President and CEO Mark Hoplamazian

The hospitality industry is evolving. Customers are nervous and concerned about health and safety, top quality customer service can no longer be achieved exclusively through in-person interactions or even to the degree that they are accustomed to, and many guests are choosing to stay home and not travel, meaning occupancy rates are at historic lows.

The pandemic has exposed a technology gap within the hotel industry, and for many, it’s time to sink or swim. Even after the pandemic has passed, a vaccine is successful and widely distributed, we reach herd immunity, or simply when travel normalizes to pre-pandemic numbers, the hotel industry may never look the same again.

Here are 10 ground-breaking technologies which can make hotels contactless and safer for employees and guests, competitive and more efficient, and prepared to meet new technology standards in the industry.

Into the Future: Tech with a Personality

1. Robots

In the past, “novelty” items such as hotel cleaning and service robots have become a realistic and practical solution to the challenges presented by the pandemic. The Relay, manufactured by Savioke, has been in circulation since before the pandemic but experienced an increase in demand in early 2020. These bots allow contactless deliveries and check in/out services. They allow employees to maximize their efficiency by delegating tasks, and guests have responded positively to the spectacle. Other robots, such as the XENEX, are actually able to use UV light to attack bacteria, disinfect rooms, and prevent the spread of COVID-19. The Westin Houston Medical Center was the first to utilize this technology and they have since been followed by Hilton, Marriott and others.

The implementation of robots has the potential to provide a contactless, sanitary environment and experience, not only making guests feel more at ease, but also protecting employees and saving on staff costs.

2. Chatbots

While not all robots can sing and dance, a customer service chatbot can answer nearly any question a guest may have, as well as provide check-in/out and booking services. Chatbots are not entirely new technology, and they’ve been implemented by The Cosmopolitan in Las Vegas, Aloft Hotels, Hilton, Marriot, Holiday Inn, and AccorHotels’ Mercure brand since 2017. The Four Seasons has implemented a hybrid technology that provides a digital experience including real-time translation technology in order to connect human customer service representatives with guests.

Aloft introduced the first generation Botlr, a robotic butler, in 2014 as a pilot program to allow front desk associates to respond more immediately to guest needs.

In a 2018 Humley survey, two-thirds of respondents said that they would find a chatbot useful or very useful to improve their online travel experience. In the wake of the pandemic, this demand will only increase as people begin travelling again. Customers today are looking for a hotel which can guarantee their safety by reducing unnecessary human interactions. The Hilton has recently introduced its own chatbot, Xiao X, in response to this rising customer demand.

Hand-Held and Hands-Off

3. Contactless Check-in and Payment

Not ready to invest in a chatbot but desire online check-in and payment options? Offering an application for customers to download and use throughout their stay is an attractive option. According to a recent study by Criton, 80% of hotel guests would download an app to check in and out and only 8% feel comfortable using a kiosk. These apps offer a COVID-friendly experience and prove to be more effective when it comes to upselling because they can use highly targeted information based on the user to offer upgrades that are helpful, rather than irritating. They can also provide automated room-assignments during the check-in process and are more capable of balancing all requests (including pending reservation requests) in order to best serve every guest.

The contactless ordering and payment platform that allows guests to browse the menu, order, and pay all inside the restaurant via digital QR code.

4. (Nearly) Contactless Hotel Restaurants

While room service and robots are excellent ways to limit contact points, guests will continue to seek social-distanced in-person services like restaurants. Maestro PMS and SilverWare POS have released a contactless ordering and payment platform that allows guests to browse the menu, order, and pay all inside the restaurant via digital QR code. This platform allows guests to split the cheque, add a tip, and redeem gift cards. It also allows managers to track guest spending, identify meal preferences, apply discounts, and manage loyalty points. In a recent study by Criton, 48% of survey respondents said they would be more likely to go to the hotel restaurant if the hotel would give them the option of ordering food via an app. With many non-hotel restaurants and bars adopting this worldwide due to the pandemic, customer expectations will shift to expect hotels to also offer this option.

5. IoT Tracking Technology

IoT technology is being used to track employees and monitor and record sanitary efforts, assisting in social-distance measures, and ensuring regular sanitation of shared spaces. This technology improves accountability and efficiency and allows employees to focus on doing their job without having to balance and track various cleaning duties. It also increases transparency and allows hotels to ensure their visitors’ safety. Managers are able to track all activity and should there be an employee who tests positive for COVID-19, it becomes simple to trace their interactions and stop the spread. Managers can also use these applications to supply safety checklists and manage PPE inventory. Are they also used for employee management/resourcing i.e. they use it to figure out how many staff they need at certain times? Several companies have released variations of this technology, such as CLEANtracker, SmartRefill, TraknProtect, ALICE, PurpleCloud, Smart Wearable, and StaynTouch.

Video tours are a way to offer personalized tours to your guests without having to secure a phone or video call appointment.

6. Video Tours

Traditional face-to-face interaction and charm are harder to rely on in a time when people are reducing their in-person interactions. This can make securing a group of guests or event bookings difficult as you can easily be lost in a sea of emails. Video tours are a way to offer personalized tours to your guests without having to secure a phone or video call appointment. The key to this strategy is personalization, because virtual tours can be available on the website for many hotels, but a personalized walk-through of the property and its amenities as they apply to a potential client is unique.

How Will I Pay For This? Budgeting Tech

7. Outsourced Room Service

Hotels need to find ways to cut unnecessary and wasteful costs in order to keep profit flowing in this reduced market. Room service can often be a costly amenity to offer as it has to be available 24/7 but if often under-utilized. Brands like Hilton, Marriott, Hampton Inn, and Holiday Inn are already using outsourcing technology to trim cost and increase revenue. As guests return to hotels after the pandemic, fast and affordable room service will become an essential service as people are wary of restaurants and public spaces. Companies like Butler Hospitality create local hubs so that four kitchens can service 119 hotels and a number of other “ghost kitchens” exist too.

8. IT Infrastructure

Hoteliers are looking to cut unnecessary costs without compromising quality of service, especially as guests will expect more from their stay as the market changes. IT infrastructure can determine where money will be best spent and actually save hotels money while providing better coverage and services for guests. Companies like Jet Hotel Solutions offer cost-saving services that promise to reduce operating costs, mitigate risk, and provide the best solutions for guests and staff. They won’t just focus on upgrading, but will also focus on can be reused, ensuring that all safety and franchise standards are met.

9. Revenue Management

M3 is a cloud-based financial and data management platform and Avero is a restaurant revenue management software company. Together, they have launched a cloud-based accounting service for the food and beverage industry. This new integrations and revenue management software will allow users to create and change menus, reduce food cost and waste, and improve server performance. This software can be integrated with over 50 F&B POS platforms to merge seamlessly with your business.

The digital platform provides an end-to-end experience, from design to procurement to delivery of furniture, fixtures, and equipment.

10. Guest Room Design and Renovation

While brand-mandated renovations and PIPs have been delayed to give hoteliers some space whilst managing the impacts of the pandemic, some have taken advantage of low occupancy to move ahead with renovations, and other new builds or conversions have continued on, and there will be a time when they are part of a hotel’s requirements again. There is also a perception from guests that a newer hotel is a cleaner hotel. Still, hoteliers cannot afford to spend any more time or money than they need to. HotelFurniture.com offers a new, more efficient way to conduct renovations and new builds that will soon become the new norm. They offer an all-in-one platform with brand approved designs and brand approved items that streamlines room renovations and new builds, so owners can focus on their guests. They seek to amaze hoteliers by innovating the design and procurement process and hotels can complete their projects online and on time with a simple, stress-free process. Their digital platform provides an end-to-end experience, from design to procurement to delivery of furniture, fixtures, and equipment. They help hotels design and preview guest rooms with clear, 3D renderings, expedite project timelines, minimize duplicate and redundant work, manage brand submission approvals, streamline FF&E procurement, and track projects with convenient vendor transparency and delivery details.

Contactless, Competitive, Efficient

By implementing a combination of these ground-breaking technologies, you can save the money you need to invest in the upgrades your customers want. By providing a fast and contactless experience from start to finish, your hotel can become a safe haven for health-conscious travelers to relax and enjoy their destination.

The customer’s focus has shifted from aesthetics to safety. Have them walk into your lobby and think “this is safe, this is clean, this is a place where I can relax and trust that I am in good hands.”

Managers can keep track of their guests and employees’ safety and satisfaction more easily and in-real-time than ever before with IoT and POS services. These advancements in the industry are not only about adapting to the health concerns and practicalities of travelling in a pandemic, but streamlining the entire customer service experience and creating a more profitable business in any market.

It may seem daunting to make a large investment in a down market, but these technologies will bring profit and reduce cost, helping your company to thrive.

Leslie Fabian is the Director of Business Development at HotelFurniture.com. To see a free demo, please click here. Having years of experience at the hotel and property levels as well as a design and procurement firm, she is dedicated to giving outstanding service and understands and anticipates the day-to-day needs and challenges of her clients, and loves sharing new ways that hotels can save time and money.

Are you an industry thought leader with a point of view on hotel technology that you would like to share with our readers? If so, we invite you to review our editorial guidelines and submit your article for publishing consideration.

 

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