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2020 Latest Report on Brake Block Market

Los Angeles, United States, November 2020: The report titled Global Brake Block Market is one of the most comprehensive and important additions to Alexareports archive of market research studies. It offers detailed research and GFN of key aspects of the global Brake Block market. The market analysts authoring this report have provided in-depth information on leading growth drivers, restraints, challenges, trends, and opportunities to offer a complete GFN of the global Brake Block market. Market participants can use the GFN on market dynamics to plan effective growth strategies and prepare for future challenges beforehand. Each trend of the global Brake Block market is carefully analyzed and researched about by the market analysts.

Brake Block Market competition by top manufacturers/ Key player Profiled: Bosch, Continental AG, Jurid, Ferodo, SAL-FER, TRW, Akebono, Wagner, TMD Friction, Hardron, Acdelco, Brembo, Galfer, Endless, Hawk, Sang sin, Xinyi, Raybestos, FBK

Get a PDF Sample Copy of the Report to understand the structure of the complete report:(Including Full TOC, List of Tables & Figures, Chart): https://www.alexareports.com/report-sample/1828801

The global Brake Block Market is estimated to reach xxx million USD in 2020 and projected to grow at the CAGR of xx% during 2020-2026. According to the latest report added to the online repository of Alexareports the Brake Block market has witnessed an unprecedented growth till 2020. The extrapolated future growth is expected to continue at higher rates by 2026.

Brake Block Market Segment by Type covers: Disc Brakes, Drum Brakes, Others

Brake Block Market Segment by Application covers: Passenger Vehicle, Commercial Vehicle, Motorcycle

After reading the Brake Block market report, readers get insight into:

*Major drivers and restraining factors, opportunities and challenges, and the competitive landscape
*New, promising avenues in key regions
*New revenue streams for all players in emerging markets
*Focus and changing role of various regulatory agencies in bolstering new opportunities in various regions
*Demand and uptake patterns in key industries of the Brake Block market
*New research and development projects in new technologies in key regional markets
*Changing revenue share and size of key product segments during the forecast period
*Technologies and business models with disruptive potential

Based on region, the global Brake Block market has been segmented into Americas (North America ((the U.S. and Canada),) and Latin Americas), Europe (Western Europe (Germany, France, Italy, Spain, UK and Rest of Europe) and Eastern Europe), Asia Pacific (Japan, India, China, Australia & South Korea, and Rest of Asia Pacific), and Middle East & Africa (Saudi Arabia, UAE, Kuwait, Qatar, South Africa, and Rest of the Middle East & Africa).

Key questions answered in the report:

What will the market growth rate of Brake Block market?
What are the key factors driving the global Brake Block market size?
Who are the key manufacturers in Brake Block market space?
What are the market opportunities, market risk, and market overview of the Brake Block market?
What are sales, revenue, and price GFN of top manufacturers of Brake Block market?
Who are the distributors, traders, and dealers of Brake Block market?
What are the Brake Block market opportunities and threats faced by the vendors in the global Brake Block industries?
What are sales, revenue, and price GFN by types and applications of Brake Block market?
What are sales, revenue, and price GFN by regions of Brake Block industries?

Get an Exclusive Discount on this report now at https://www.alexareports.com/check-discount/1828801

Table of Contents
Part 1 Market Overview
1.1 Market Definition
1.2 Market Development
1.2.1 Current Situation
1.2.2 Aspects of COVID-19 Impact
1.3 By Type
Table Type of Brake Block
Figure Global Brake Block Market Share by Type in 2019
1.4 By Application
Table Application of Brake Block
Figure Global Brake Block Market Share by Application in 2019
1.5 By Region
Figure Global Brake Block Market Share by Region in 2019
Figure Asia Brake Block Market Share by Region in 2019
Part 2 Key Companies
2.1 Bosch
2.1.1 Company Profile
Table Bosch Overview List
2.1.2 Products & Services Overview
2.1.3 Sales Data List
Table Brake Block Business Operation of Bosch (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
2.2 Continental AG
2.3 Jurid
2.4 Ferodo
2.5 SAL-FER
2.6 TRW
2.7 Akebono
2.8 Wagner
2.9 TMD Friction
2.10 Hardron
2.11 Acdelco
2.12 Brembo
2.13 Galfer
2.14 Endless
2.15 Hawk
2.16 Sang sin
2.17 Xinyi
2.18 Raybestos
2.19 FBK
Part 3 Global Market Status and Future Forecast
3.1 Global Market by Region
Table Global Brake Block Market by Region, 2015-2019 (Million USD)
Figure Global Brake Block Market Share by Region in 2019 (Million USD)
Table Global Brake Block Market by Region, 2015-2019 (Volume)
Figure Global Brake Block Market Share by Region in 2019 (Volume)
Table Price List by Region, 2015-2019
3.2 Global Market by Company
Table Global Brake Block Market by Company, 2015-2019 (Million USD)
Figure Global Brake Block Market Share by Company in 2019 (Million USD)
Table Global Brake Block Market by Company, 2015-2019 (Volume)
Figure Global Brake Block Market Share by Company in 2019 (Volume)
Table Price List by Company, 2015-2019
3.3 Global Market by Type
Table Global Brake Block Market by Type, 2015-2019 (Million USD)
Figure Global Brake Block Market Share by Type in 2019 (Million USD)
Table Global Brake Block Market by Type, 2015-2019 (Volume)
Figure Global Brake Block Market Share by Type in 2019 (Volume)
Table Price List by Type, 2015-2019
3.4 Global Market by Application
Table Global Brake Block Market by Application, 2015-2019 (Million USD)
Figure Global Brake Block Market Share by Application in 2019 (Million USD)
Table Global Brake Block Market by Application, 2015-2019 (Volume)
Figure Global Brake Block Market Share by Application in 2019 (Volume)
Table Price List by Application, 2015-2019
3.5 Global Market by Forecast
Figure Global Brake Block Market Forecast, 2020-2025 (Million USD)
Figure Global Brake Block Market Forecast, 2020-2025 (Volume)
Part 4 Asia-Pacific Market Status and Future Forecast
4.1 Asia-Pacific Market by Type
Table Asia-Pacific Brake Block Market by Type, 2015-2019 (Million USD)
Figure Asia-Pacific Brake Block Market Share by Type in 2019 (Million USD)
Table Asia-Pacific Brake Block Market by Type, 2015-2019 (Volume)
Figure Asia-Pacific Brake Block Market Share by Type in 2019 (Volume)
Table Price List by Type, 2015-2019
4.2 Asia-Pacific Market by Application
Table Asia-Pacific Brake Block Market by Application, 2015-2019 (Million USD)
Figure Asia-Pacific Brake Block Market Share by Application in 2019 (Million USD)
Table Asia-Pacific Brake Block Market by Application, 2015-2019 (Volume)
Figure Asia-Pacific Brake Block Market Share by Application in 2019 (Volume)
Table Price List by Application, 2015-2019
4.3 Asia-Pacific Market by Geography
4.3.1 China Market Status and Future Forecast
Figure China Brake Block Market Market Status, 2015-2019 (Million USD)
Figure China Brake Block Market Market Status, 2015-2019 (Volume)
Figure China Brake Block Market Forecast, 2020-2025 (Million USD)
Figure China Brake Block Market Forecast, 2020-2025 (Volume)
4.3.2 Southeast Asia Market Status and Future Forecast
Figure Southeast Asia Brake Block Market Market Status, 2015-2019 (Million USD)
Figure Southeast Asia Brake Block Market Market Status, 2015-2019 (Volume)
Figure Southeast Asia Brake Block Market Forecast, 2020-2025 (Million USD)
Figure Southeast Asia Brake Block Market Forecast, 2020-2025 (Volume)
4.3.3 India Market Status and Future Forecast
Figure India Brake Block Market Market Status, 2015-2019 (Million USD)
Figure India Brake Block Market Market Status, 2015-2019 (Volume)
Figure India Brake Block Market Forecast, 2020-2025 (Million USD)
Figure India Brake Block Market Forecast, 2020-2025 (Volume)
4.3.4 Japan Market Status and Future Forecast
Figure Japan Brake Block Market Market Status, 2015-2019 (Million USD)
Figure Japan Brake Block Market Market Status, 2015-2019 (Volume)
Figure Japan Brake Block Market Forecast, 2020-2025 (Million USD)
Figure Japan Brake Block Market Forecast, 2020-2025 (Volume)
4.3.5 Korea Market Status and Future Forecast
Figure Korea Brake Block Market Market Status, 2015-2019 (Million USD)
Figure Korea Brake Block Market Market Status, 2015-2019 (Volume)
Figure Korea Brake Block Market Forecast, 2020-2025 (Million USD)
Figure Korea Brake Block Market Forecast, 2020-2025 (Volume)
4.3.6 Oceania Market Status and Future Forecast
Figure Oceania Brake Block Market Market Status, 2015-2019 (Million USD)
Figure Oceania Brake Block Market Market Status, 2015-2019 (Volume)
Figure Oceania Brake Block Market Forecast, 2020-2025 (Million USD)
Figure Oceania Brake Block Market Forecast, 2020-2025 (Volume)
4.4 Asia-Pacific Market by Forecast
Figure Asia-Pacific Brake Block Market Forecast, 2020-2025 (Million USD)
Figure Asia-Pacific Brake Block Market Forecast, 2020-2025 (Volume)
Part 5 Europe Market Status and Future Forecast
5.1 Europe Market by Type
Table Europe Brake Block Market by Type, 2015-2019 (Million USD)
Figure Europe Brake Block Market Share by Type in 2019 (Million USD)
Table Europe Brake Block Market by Type, 2015-2019 (Volume)
Figure Europe Brake Block Market Share by Type in 2019 (Volume)
Table Price List by Type, 2015-2019
5.2 Europe Market by Application
Table Europe Brake Block Market by Application, 2015-2019 (Million USD)
Figure Europe Brake Block Market Share by Application in 2019 (Million USD)
Table Europe Brake Block Market by Application, 2015-2019 (Volume)
Figure Europe Brake Block Market Share by Application in 2019 (Volume)
Table Price List by Application, 2015-2019
5.3 Europe Market by Geography
5.3.1 Germany Market Status and Future Forecast
Figure Germany Brake Block Market Market Status, 2015-2019 (Million USD)
Figure Germany Brake Block Market Market Status, 2015-2019 (Volume)
Figure Germany Brake Block Market Forecast, 2020-2025 (Million USD)
Figure Germany Brake Block Market Forecast, 2020-2025 (Volume)
5.3.2 UK Market Status and Future Forecast
Figure UK Brake Block Market Market Status, 2015-2019 (Million USD)
Figure UK Brake Block Market Market Status, 2015-2019 (Volume)
Figure UK Brake Block Market Forecast, 2020-2025 (Million USD)
Figure UK Brake Block Market Forecast, 2020-2025 (Volume)
5.3.3 France Market Status and Future Forecast
Figure France Brake Block Market Market Status, 2015-2019 (Million USD)
Figure France Brake Block Market Market Status, 2015-2019 (Volume)
Figure France Brake Block Market Forecast, 2020-2025 (Million USD)
Figure France Brake Block Market Forecast, 2020-2025 (Volume)
5.3.4 Italy Market Status and Future Forecast
Figure Italy Brake Block Market Market Status, 2015-2019 (Million USD)
Figure Italy Brake Block Market Market Status, 2015-2019 (Volume)
Figure Italy Brake Block Market Forecast, 2020-2025 (Million USD)
Figure Italy Brake Block Market Forecast, 2020-2025 (Volume)
5.3.5 Russia Market Status and Future Forecast
Figure Russia Brake Block Market Market Status, 2015-2019 (Million USD)
Figure Russia Brake Block Market Market Status, 2015-2019 (Volume)
Figure Russia Brake Block Market Forecast, 2020-2025 (Million USD)
Figure Russia Brake Block Market Forecast, 2020-2025 (Volume)
5.3.6 Spain Market Status and Future Forecast
Figure Spain Brake Block Market Market Status, 2015-2019 (Million USD)
Figure Spain Brake Block Market Market Status, 2015-2019 (Volume)
Figure Spain Brake Block Market Forecast, 2020-2025 (Million USD)
Figure Spain Brake Block Market Forecast, 2020-2025 (Volume)
5.3.6 Netherlands Market Status and Future Forecast
Figure Netherlands Brake Block Market Market Status, 2015-2019 (Million USD)
Figure Netherlands Brake Block Market Market Status, 2015-2019 (Volume)
Figure Netherlands Brake Block Market Forecast, 2020-2025 (Million USD)
Figure Netherlands Brake Block Market Forecast, 2020-2025 (Volume)
5.3.7 Turkey Market Status and Future Forecast
Figure Turkey Brake Block Market Market Status, 2015-2019 (Million USD)
Figure Turkey Brake Block Market Market Status, 2015-2019 (Volume)
Figure Turkey Brake Block Market Forecast, 2020-2025 (Million USD)
Figure Turkey Brake Block Market Forecast, 2020-2025 (Volume)
5.3.6 Switzerland Market Status and Future Forecast
Figure Switzerland Brake Block Market Market Status, 2015-2019 (Million USD)
Figure Switzerland Brake Block Market Market Status, 2015-2019 (Volume)
Figure Switzerland Brake Block Market Forecast, 2020-2025 (Million USD)
Figure Switzerland Brake Block Market Forecast, 2020-2025 (Volume)
5.4 Europe Market by Forecast
Figure Europe Brake Block Market Forecast, 2020-2025 (Million USD)
Figure Europe Brake Block Market Forecast, 2020-2025 (Volume)
Part 6 North America Market Status and Future Forecast
6.1 North America Market by Type
Table North America Brake Block Market by Type, 2015-2019 (Million USD)
Figure North America Brake Block Market Share by Type in 2019 (Million USD)
Table North America Brake Block Market by Type, 2015-2019 (Volume)
Figure North America Brake Block Market Share by Type in 2019 (Volume)
Table Price List by Type, 2015-2019
6.2 North America Market by Application
Table North America Brake Block Market by Application, 2015-2019 (Million USD)
Figure North America Brake Block Market Share by Application in 2019 (Million USD)
Table North America Brake Block Market by Application, 2015-2019 (Volume)
Figure North America Brake Block Market Share by Application in 2019 (Volume)
Table Price List by Application, 2015-2019
6.3 North America Market by Geography
6.3.1 United States Market Status and Future Forecast
Figure United States Brake Block Market Market Status, 2015-2019 (Million USD)
Figure United States Brake Block Market Market Status, 2015-2019 (Volume)
Figure United States Brake Block Market Forecast, 2020-2025 (Million USD)
Figure United States Brake Block Market Forecast, 2020-2025 (Volume)
6.3.2 Canada Market Status and Future Forecast
Figure Canada Brake Block Market Market Status, 2015-2019 (Million USD)
Figure Canada Brake Block Market Market Status, 2015-2019 (Volume)
Figure Canada Brake Block Market Forecast, 2020-2025 (Million USD)
Figure Canada Brake Block Market Forecast, 2020-2025 (Volume)
6.3.3 Mexico Market Status and Future Forecast
Figure Mexico Brake Block Market Market Status, 2015-2019 (Million USD)
Figure Mexico Brake Block Market Market Status, 2015-2019 (Volume)
Figure Mexico Brake Block Market Forecast, 2020-2025 (Million USD)
Figure Mexico Brake Block Market Forecast, 2020-2025 (Volume)
6.4 North America Market by Forecast
Figure North America Brake Block Market Forecast, 2020-2025 (Million USD)
Figure North America Brake Block Market Forecast, 2020-2025 (Volume)
Part 7 South America Market Status and Future Forecast
7.1 South America Market by Type
Table South America Brake Block Market by Type, 2015-2019 (Million USD)
Figure South America Brake Block Market Share by Type in 2019 (Million USD)
Table South America Brake Block Market by Type, 2015-2019 (Volume)
Figure South America Brake Block Market Share by Type in 2019 (Volume)
Table Price List by Type, 2015-2019
7.2 South America Market by Application
Table South America Brake Block Market by Application, 2015-2019 (Million USD)
Figure South America Brake Block Market Share by Application in 2019 (Million USD)
Table South America Brake Block Market by Application, 2015-2019 (Volume)
Figure South America Brake Block Market Share by Application in 2019 (Volume)
Table Price List by Application, 2015-2019
7.3 South America Market by Geography
7.3.1 Brazil Market Status and Future Forecast
Figure Brazil Brake Block Market Market Status, 2015-2019 (Million USD)
Figure Brazil Brake Block Market Market Status, 2015-2019 (Volume)
Figure Brazil Brake Block Market Forecast, 2020-2025 (Million USD)
Figure Brazil Brake Block Market Forecast, 2020-2025 (Volume)
7.3.2 Argentina Market Status and Future Forecast
Figure Argentina Brake Block Market Market Status, 2015-2019 (Million USD)
Figure Argentina Brake Block Market Market Status, 2015-2019 (Volume)
Figure Argentina Brake Block Market Forecast, 2020-2025 (Million USD)
Figure Argentina Brake Block Market Forecast, 2020-2025 (Volume)
7.3.3 Columbia Market Status and Future Forecast
Figure Columbia Brake Block Market Market Status, 2015-2019 (Million USD)
Figure Columbia Brake Block Market Market Status, 2015-2019 (Volume)
Figure Columbia Brake Block Market Forecast, 2020-2025 (Million USD)
Figure Columbia Brake Block Market Forecast, 2020-2025 (Volume)
7.3.4 Chile Market Status and Future Forecast
Figure Chile Brake Block Market Market Status, 2015-2019 (Million USD)
Figure Chile Brake Block Market Market Status, 2015-2019 (Volume)
Figure Chile Brake Block Market Forecast, 2020-2025 (Million USD)
Figure Chile Brake Block Market Forecast, 2020-2025 (Volume)
7.3.5 Peru Market Status and Future Forecast
Figure Peru Brake Block Market Market Status, 2015-2019 (Million USD)
Figure Peru Brake Block Market Market Status, 2015-2019 (Volume)
Figure Peru Brake Block Market Forecast, 2020-2025 (Million USD)
Figure Peru Brake Block Market Forecast, 2020-2025 (Volume)
7.4 South America Market by Forecast
Figure South America Brake Block Market Forecast, 2020-2025 (Million USD)
Figure South America Brake Block Market Forecast, 2020-2025 (Volume)
Part 8 Middle East & Africa Market Status and Future Forecast
8.1 Middle East & Africa Market by Type
Table Middle East & Africa Brake Block Market by Type, 2015-2019 (Million USD)
Figure Middle East & Africa Brake Block Market Share by Type in 2019 (Million USD)
Table Middle East & Africa Brake Block Market by Type, 2015-2019 (Volume)
Figure Middle East & Africa Brake Block Market Share by Type in 2019 (Volume)
Table Price List by Type, 2015-2019
8.2 Middle East & Africa Market by Application
Table Middle East & Africa Brake Block Market by Application, 2015-2019 (Million USD)
Figure Middle East & Africa Brake Block Market Share by Application in 2019 (Million USD)
Table Middle East & Africa Brake Block Market by Application, 2015-2019 (Volume)
Figure Middle East & Africa Brake Block Market Share by Application in 2019 (Volume)
Table Price List by Application, 2015-2019
8.3 Middle East & Africa Market by Geography
8.3.1 GCC Market Status and Future Forecast
Figure GCC Brake Block Market Market Status, 2015-2019 (Million USD)
Figure GCC Brake Block Market Market Status, 2015-2019 (Volume)
Figure GCC Brake Block Market Forecast, 2020-2025 (Million USD)
Figure GCC Brake Block Market Forecast, 2020-2025 (Volume)
8.3.2 North Africa Market Status and Future Forecast
Figure North Africa Brake Block Market Market Status, 2015-2019 (Million USD)
Figure North Africa Brake Block Market Market Status, 2015-2019 (Volume)
Figure North Africa Brake Block Market Forecast, 2020-2025 (Million USD)
Figure North Africa Brake Block Market Forecast, 2020-2025 (Volume)
8.3.3 South Africa Market Status and Future Forecast
Figure South Africa Brake Block Market Market Status, 2015-2019 (Million USD)
Figure South Africa Brake Block Market Market Status, 2015-2019 (Volume)
Figure South Africa Brake Block Market Forecast, 2020-2025 (Million USD)
Figure South Africa Brake Block Market Forecast, 2020-2025 (Volume)
8.4 Middle East & Africa Market by Forecast
Figure Middle East & Africa Brake Block Market Forecast, 2020-2025 (Million USD)
Figure Middle East & Africa Brake Block Market Forecast, 2020-2025 (Volume)
Part 9 Market Features
9.1 Product Features
9.2 Price Features
9.3 Channel Features
9.4 Purchasing Features
Part 10 Investment Opportunity
10.1 Regional Investment Opportunity
10.2 Industry Investment Opportunity
PART 11 Coronavirus Impact
11.1 Impact on Industry Upstream
11.2 Impact on Industry Downstream
11.3 Impact on Industry Channels
11.4 Impact on Industry Competition
11.5 Impact on Industry Obtain Employment
Part 12 Conclusion

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Vermont Health Connect had 10 data breaches last winter

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Vermont Health Connect had 10 data breaches last winter
Vermont Health Connect has set up a special enrollment period in response to the coronavirus outbreak. VHC photo

In mid-December, a Vermont Health Connect user was logging in when the names of two strangers popped up in the newly created account.

The individual, who was trying to sign up for health insurance, deleted the information that had suddenly appeared.

“It was super unsettling to think that someone is filing in my account with my information,” the person, whose name is redacted in records, wrote in a complaint to the Department of Vermont Health Access. “Just seems like the whole thing needs a big overhaul.”

It was one of 10 instances between November and February when Vermont Health Connect users reported logging to find someone else’s information on their account.

The data breaches included names of other applicants and, in some cases, their children’s names, birth dates, citizenship information, annual income, health care plans, and once, the last four digits of a Social Security number, according to nearly 900 pages of public records obtained by VTDigger. On Dec. 22, the department’s staff shut down the site to try to diagnose the problem.

While officials say the glitches have been resolved, it’s the most recent mishap for a system that has historically been plagued by security and technical issues. The breaches could be even more widespread: Administrators of Vermont Health Connect can’t tell if other, similar breaches went unreported.

“We don’t know what we don’t know,” said Jon Rajewski, a managing director at the cybersecurity response company Stroz Friedberg. Regardless of whether there are legal ramifications for the incidents, they should be taken “very seriously,” he said.

“If my data was being stored on a website that was personal, — maybe it contains names or my Social Security number, like my status of insurance… — I would expect that website to secure it and keep it safe,” he said.

“I wouldn’t want someone else to access my personal information.”

Andrea De La Bruere, executive director of the Agency of Human Services, called the data breaches “unfortunate.” But she downplayed the severity of the issues. Between November and December, 75,000 people visited the Vermont Health Connect website for a total of 330,000 page views, she said. The 10 incidents? “It’s a very uncommon thing to have happen,” she said.

De La Bruere said the issue was fixed on Feb. 17, and users had reported no similar problems since. The information that was shared was not protected health information, she added, and the breaches didn’t violate the Health Insurance Portability and Accountability Act, or HIPAA.

“No matter what the law says technically, whether it’s HIPAA-related or just one’s personal information, it’s really concerning,” said Health Care Advocate Mike Fisher.

The timing of the issue is less than ideal, he added. Thousands of Vermonters will be logging into Vermont Health Connect in the coming weeks to take advantage of discounts granted by the American Rescue Plan. “It’s super important that people can access the system, and that it’s safe and secure,” Fisher said.

A ‘major issue

The issues first arose on Nov, 12, when at least two Vermonters logged in and found information about another user, according to records obtained by VTDigger.

Department of Vermont Health Access workers flagged it as a “major issue” for their boss, Kristine Fortier, a business application support specialist for the department.

Similar incidents also occurred on Nov. 17 and 18, and later on multiple days in December.

Department of Vermont Health Access staff members appeared alarmed at the issues, and IT staff escalated the tickets to “URGENT.”

“YIKES,” wrote a staff member Brittney Richardson. While the people affected were notified, the data breaches were never made public.

State workers pressed OptumInsights, a national health care tech company that hosts and manages Vermont Health Connect, for answers. The state has contracted with the company since 2014. It has paid about $11 million a year for the past four years for maintenance and operations, with more added in “discretionary funds.”

Optum appeared unable to figure out the glitch. “It is hard to find root cause of issue,” wrote Yogi Singh, service delivery manager for Optum on Dec. 10. Optum representatives referred comments on the issues to the state.

By Dec. 14, Grant Steffens, IT manager for the department, raised the alarm. “I’m concerned on the growing number of these reports,” he wrote in an email to Optum.

The company halted the creation of new accounts on Dec, 14, and shut down the site entirely on Dec, 22 to install a temporary fix. “It’s a very complex interplay of many many pieces of software on the back end,” said Darin Prail, agency director of digital services. The complexity made it challenging to identify the problem, and to fix it without introducing any new issues, he said.

In spite of the fixes, a caller reported a similar incident on Jan. 13.

On Feb. 8, a mother logged in to find that she could see her daughter’s information. When she logged into her daughter’s account, the insurance information had been replaced by her own.

“Very weird,” the mother wrote in an emailed complaint.

Optum completed a permanent fix on Feb. 17, according to Prail. Vermont Health Connect has not had a problem since, he said.

Prail said the state had reported the issues to the Centers for Medicaid and Medicare Services as required, and had undergone a regular audit in February that had no findings. The state “persistently pressured Optum to determine the root cause and correct the issue expeditiously but at the same time, cautiously, so as to not introduce additional issues/problems,” he wrote in an email to VTDigger.

“We take reported issues like this very seriously,” he said.

A history of glitches

The state’s health exchange has been replete with problems, including significant security issues and privacy violations, since it was built in 2012 at a cost of $200 million.

The state fired its first contractor, CGI Technology Systems, in 2014. A subcontractor, Exeter, went out of business in 2015. Optum took over for CGI, and continued to provide maintenance and tech support for the system.

Don Turner
Don Turner, right, then the House minority leader, speaks in 2016 about the need to fix the state’s glitch-ridden Vermont Health Connect website. With him are Phil Scott, left, then the lieutenant governor, and Sen. Joe Benning. Photo by Erin Mansfield/VTDigger

In 2018, when Vermont Health Connect was less than 6 years old, a report dubbed the exchange outdated and “obsolete.”

Officials reported similar privacy breaches in 2013, when Vermonters saw other people’s information.

An auditor’s report in 2016 found a slew of cybersecurity flaws, and officials raised concerns again during a  2018 email breach.

It wasn’t the first time that Vermont Health Connect users had been able to view other people’s personal information. Three times since October 2019, individuals had logged in to see another individual’s insurance documents. Prail attributed those incidents to human error, not to system glitch; a staff member uploaded documents to the wrong site, he said.

In spite of the issues, Prail said he and other state officials have been happy with Optum. After years of technical challenges with Vermont Health Connect, “Optum has really picked up the ball and improved it and been running it pretty well,” he said.

Glitches are inevitable, he added, and Optum has addressed them quickly. “They took a really difficult-to-manage site and made it work pretty well,” he said. “Optum is generally quite responsive to any issues we have.”

“I find any privacy breach to be concerning,” said Scott Carbee, chief information security officer for the state. He noted that the state uses “hundreds of software systems.” “While the scope of the breaches can be mitigated, true prevention is a difficult task,” he wrote in an email to VTDigger.

Optum spokesperson Gwen Moore Holliday referred comments to the state, but said the company was “honored” to work with Vermont Health Connect “to support the health care needs of Vermont residents.”

Prail said the Agency of Human Services had no plans to halt its contract with the company. “I don’t have a complaint about Optum,” he said. “They took a really difficult-to-manage site and made it work pretty well.”

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Filed under:

Health Care

Tags: data breaches, Optum, Vermont Health Connect

Katie Jickling

About Katie

Katie Jickling covers health care for VTDigger. She previously reported on Burlington city politics for Seven Days. She has freelanced and interned for half a dozen news organizations, including Vermont Public Radio, the Valley News, Northern Woodlands, Eating Well magazine and the Herald of Randolph. She is a graduate of Hamilton College and a native of Brookfield.